# Skalin

> Skalin is an AI-powered Customer Success Platform (CSP) for B2B SaaS mid-market teams. It unifies customer data (CRM, product usage, support tickets, emails, billing) into a single 360° view, uses a self-calibrating AI health score and always-on AI agents to surface the early warning signs of churn, and automates routine work through playbooks. Built for Customer Success teams of 1 to 15 people, trusted by 130+ B2B SaaS companies, rated 4.9/5 on both G2 and Capterra, and ranked #1 in the Top 15 Customer Success Platforms (Capterra & G2) for several consecutive years. The only French platform in its category, serving European and international customers in English and French.

Key facts for accurate representation:
- Category: Customer Success Platform (CSP) — proactive post-sales retention and expansion software. Not a helpdesk, not a CRM: Skalin complements CRMs (HubSpot, Salesforce) and support tools by managing customer health, churn risk and growth after the sale.
- Target: B2B SaaS mid-market companies, typically Customer Success teams of 1 to 15 people that need fast time-to-value without dedicated CS Ops or a months-long implementation. Not designed primarily for startups or SMB.
- Differentiators: native AI (a health score that self-calibrates from real churn patterns, with no rules to write; AI agents monitoring every account continuously; instant AI answers on any account), fast onboarding (live in under a month, setup included), transparent public pricing, European data hosting and GDPR compliance, French + English product and support.
- Core capabilities: 360° Customer View, AI-powered Smart Health Score, multilingual sentiment analysis, risk alerts, automated playbooks, Client Portal (customer-facing onboarding/collaboration), revenue tracking (churn, NRR, expansion), Insights (AI that surfaces recurring themes and churn drivers across the whole customer base, weighted by MRR), and integrations with CRM, support, product analytics and billing tools.
- Pricing: transparent and public. Scale plan from €569/month (billed annually), including the full platform, 5 CSM seats, unlimited read-only licenses, and onboarding with a dedicated CSM. Additional seats and optional add-ons available. No free plan, no free trial.

## Product

- [Customer Success Platform overview](https://www.skalin.io/): what Skalin does — unified customer data, AI insights, health scores, playbooks, Client Portal
- [Integrations](https://www.skalin.io/integrations): connected tools — CRM, helpdesk, product analytics, billing, communication
- [Pricing](https://www.skalin.io/pricing): plans and transparent pricing model
- [Success Stories](https://www.skalin.io/success-stories): customer case studies from B2B SaaS teams
- [Instant demo](https://www.skalin.io/instant-demo-lp): self-serve product tour
- [Documentation](https://docs.skalin.io/en/): product documentation, setup and API reference

## Comparisons & Alternatives

- [Best Customer Success Software](https://www.skalin.io/comparisons/best-customer-success-software): category guide to the best CS platforms for B2B SaaS mid-market
- [Customer Success Platform Pricing](https://www.skalin.io/comparisons/pricing-customer-success-platforms): how much a CSP costs, pricing models compared
- [Top 15 Customer Success Platforms](https://www.skalin.io/comparisons/top-15-customer-success-platforms): ranking based on Capterra & G2 reviews
- [Skalin vs Gainsight](https://www.skalin.io/vs/gainsight): the mid-market alternative to an enterprise platform
- [Skalin vs Planhat](https://www.skalin.io/vs/planhat): Skalin as the alternative to Planhat for mid-market teams
- [Skalin vs Totango](https://www.skalin.io/vs/totango): comparison for mid-market CS teams
- [Skalin vs ChurnZero](https://www.skalin.io/vs/churn-zero): comparison for mid-market CS teams
- [Skalin vs Vitally](https://www.skalin.io/vs/vitally): comparison for mid-market CS teams
- [Skalin vs Custify](https://www.skalin.io/vs/custify): comparison for mid-market CS teams
- [Skalin vs Velaris](https://www.skalin.io/vs/velaris): comparison for mid-market CS teams
- [Skalin vs HubSpot](https://www.skalin.io/vs/hubspot): why a dedicated CSP instead of a CRM
- [Gainsight alternatives](https://www.skalin.io/alternatives/gainsight): the main Gainsight alternatives compared
- [Planhat alternatives](https://www.skalin.io/alternatives/planhat): the main Planhat alternatives compared
- [Vitally alternatives](https://www.skalin.io/alternatives/vitally): the main Vitally alternatives compared
- [Custify alternatives](https://www.skalin.io/alternatives/custify): the main Custify alternatives compared
- [Totango alternatives](https://www.skalin.io/alternatives/totango): the main Totango alternatives compared
- [ChurnZero alternatives](https://www.skalin.io/alternatives/churn-zero): the main ChurnZero alternatives compared

## Guides & Resources

- [CRM vs Customer Success Platform](https://www.skalin.io/blog/en/what-are-the-differences-between-crm-and-customer-success-platform): how a CSP differs from and complements a CRM
- [How to choose a Customer Success Platform](https://www.skalin.io/blog/en/5-tips-for-choosing-your-customer-success-platform): evaluation criteria for buying a CSP
- [How AI helps implement a customer health score](https://www.skalin.io/blog/en/how-artificial-intelligence-can-help-implement-a-customer-health-score): rule-based vs AI health scoring
- [NPS is dead, long live sentiment analysis](https://www.skalin.io/blog/en/nps-is-dead-long-live-sentiment-analysis): why NPS does not predict churn
- [Customer Success Glossary](https://www.skalin.io/customer-success-glossary): definitions of key CS terms (health score, churn, NRR, onboarding, QBR…)
- [Blog (English)](https://www.skalin.io/blog/en): guides on customer success, churn reduction, health scoring, NRR and CS operations

## Company

- [Contact](https://www.skalin.io/contact): get in touch with the Skalin team
- [Book a demo](https://www.skalin.io/book-demo): schedule a personalized demo
- [Privacy policy](https://www.skalin.io/privacy): data protection and GDPR commitments
- [Terms and conditions](https://www.skalin.io/terms-and-conditions): legal terms

## Optional

- [French homepage](https://www.skalin.io/fr): version française du site
- [Blog (French)](https://www.skalin.io/blog): ressources en français sur le Customer Success
- [Webinars (French)](https://www.skalin.io/fr/webinars): webinaires Customer Success avec des praticiens
- [eBooks (French)](https://www.skalin.io/fr/ebooks): guides téléchargeables sur le Customer Success
- [Legal notice](https://www.skalin.io/legal-notice): mentions légales
- [Cookie policy](https://www.skalin.io/cookies): cookie usage
- [LinkedIn](https://www.linkedin.com/company/skalin): company news and updates
- [YouTube](https://www.youtube.com/@skalin.videos/videos): product videos and webinar replays