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Skalin - Customer Success Blog

This blog is devoted to B2B SaaS who want to scale their CS Practice. No big theories, we want to share with you a maximum of tips and feedback. 100% concrete, practical and actionable!

Customer Onboarding : 5 Mistakes to Avoid

Published by Nicolas Garmy on
Henri Jeanson once said: "A first impression is always a good one, especially when it's a bad one". For SaaS companies, this quotation aptly reflects the importance of the customer onboarding phase. The teams responsible for establishing and nurturing the customer relationship are determined to s... Read More

Business Review: Evolutions, Advice, and Best Practices

Published by Nicolas Garmy on
Customer Success is constantly innovating, and the evolution of Business Reviews is part of this movement. I thought it would be interesting to share some of the evolutions I have seen, current best practices, and a look to the future. As Business Reviews should be a celebration of mutual success... Read More

Top 15 CS Platforms according to Capterra and G2

Published by Nicolas Garmy on
Customer reviews have placed Skalin in first place in the ranking of the best Customer Success tools in 2023, surpassing major players in the sector. It is the sole French platform featured in the ranking and has also received two badges!<... Read More

Automating Customer Journeys: feedback from Karnott

Published by Nicolas Garmy on
In just a few years, Karnott has experienced a remarkable 2.5-fold increase in its customer portfolio, while the size of the Customer Success team has remained largely unchanged. This substantial growth has been facilitated by the implementation of automation in critical processes. Howeve... Read More
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