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Skalin - Customer Success Blog

This blog is devoted to B2B SaaS who want to scale their CS Practice. No big theories, we want to share with you a maximum of tips and feedback. 100% concrete, practical and actionable!

How to easily set up a Customer Health Score with 4 key metrics?

Published by Nicolas Garmy on
Setting up a Customer Health Score is often considered complex. It can actually be quick and easy with the latest technology and modern AI.Customer health score is an indicator of the customer's health and future loyalty. The lower the score, the greater the ris... Read More

5 tips for choosing your Customer Success Platform

Published by Nicolas Garmy on
360° customer view, Health Scores, Playbooks... by far, all Customer Success Platforms seem to offer the same thing. But what is the reality? What questions should you ask yourself before buying? Why are the prices so different? Here are 5 points to help you make the right decision.... Read More

NPS is dead, long live sentiment analysis!

Published by Nicolas Garmy on
Gartner predicts a rapid decline in NPS surveys over the next few years. The main criticism is that they don't allow for effective conclusions and action. We explain why we think sentiment analysis using Machine Learning is a stronger alternative.... Read More
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